In the fast-paced modern world, where the hustle often overshadows our health. Our smartwatch is designed to change the personal wellness, join us on this journey, and let our smartwatch be your guide in seeking a vibrant, balanced life. Together, we'll redefine health and lead you towards a healthier future. Visit the Store LW11 Smartwatch Pink LW11 Smartwatch Black LW11 Smartwatch Blue LW31 Smartwatch Pink Q: What to do if the step tracking not work properly? 1. Please check that you have provided accurate information about gender, age, height, and weight when setting up the Fitomo app. Wrong information will affect the calculation of the acceleration sensor and can result in inaccurate step counts, distance data, calories burned, and overall personal exercise data. 2. Please test whether raising the wrist to activate the screen is functional. 3. If the above reasons are ruled out, and the error of the exercise pedometer is more than 5% or the error of the daily life pedometer is more than 10%, then it may be the fault of the acceleration sensor. Please con tact us for help. 4. Please note if the body frequently moves during sleep (such as often sleep turning or getting up), or is on a bumpy road surface, it is possible to generate step data. NOTE: DO NOT DOWNLOAD the incorrect User Manual and Troubleshooting Guide that comes with the "product guides and documents" on this page as it is the wrong version. We are unable to update it due to Amazon system limitations. If you need the user manual, please con tact us for assistance!